Welcome to True Meds Store Pharmacy Website FAQs.
Q. What is the True Meds Store?
A. True Meds Store is an online pharmacy that offers a wide range of prescription and over-the-counter medications, health products, and medical supplies. We aim to provide a convenient and secure platform for customers to purchase their essential healthcare products from the comfort of their homes.
Q. Are the medications on True Meds Store safe and genuine?
A. Absolutely! At True Meds Store, we take your health seriously. All medications available on our website are sourced from reputable pharmaceutical manufacturers and distributors. We ensure that each product is genuine, properly stored, and has not expired. Our priority is to maintain the highest standards of quality and safety.
Q. Do I need a prescription to purchase medications?
A. For prescription medications, you will need a valid prescription from a licenced healthcare provider. However, some over-the-counter products can be purchased without a prescription. If you have any doubts or questions about a specific product, please don’t hesitate to contact our customer support team.
Q. Is my personal information safe on the True Meds Store?
A. Absolutely! We take data privacy and security very seriously. Your personal information is encrypted and stored securely. We do not share your data with any third parties, except for the necessary information required for shipping and payment processing. You can trust us to handle your information with the utmost confidentiality.
Q. What payment methods are accepted?
A. We accept various payment methods, including credit cards, debit cards, and secure online payment gateways. You can be assured that all payment transactions are encrypted and secure.
Q. How long will it take to receive my order?
A. Delivery times may vary depending on your location and the shipping method selected. We strive to process and dispatch orders promptly. You will receive a tracking number once your order is shipped, which will allow you to monitor the delivery status.
Q. Can I cancel or modify my order after it’s been placed?
A. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but it depends on the order’s status and whether it has already been processed for shipping.
Q. What is your return policy?
A. We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer support within 7 days of delivery to arrange for a return or exchange. For health and safety reasons, we cannot accept returns for medications that have already been opened or used.
Q. Do you offer international shipping?
A. Currently, we provide shipping within [list countries where shipping is available]. If your country is not on the list, we apologise for any inconvenience caused. We are continually working to expand our shipping coverage.
Q. How can I contact customer support?
A. You can reach our customer support team through the “Contact Us” page on our website or by sending an email to [email protected]. We strive to respond to all inquiries promptly.
Q. Can I get medical advice or information on your website?
A. While we strive to provide accurate and helpful information on our website, we are not a substitute for professional medical advice. Always consult a qualified healthcare professional for personalised medical advice or information regarding your health condition and medications.
If you have any more questions or concerns not covered in this FAQ, feel free to contact us, and we’ll be more than happy to assist you!