Last Updated: 05-Aug-2023
Thank you for shopping at the True Meds Store. We want to ensure your satisfaction with every purchase you make from us. If you are not entirely happy with your order or have received a damaged or defective product, please review our Refund and Returns Policy to understand the procedures for requesting refunds or returns.
1. Eligibility for Refunds and Returns:
a. Damaged or Defective Products: If you receive a product that is damaged, defective, or different from what you ordered, you may be eligible for a refund or exchange.
b. Order Cancellation: You can request a cancellation and a full refund for your order if it has not been processed for shipping.
2. Return and Refund Process:
a. Contact Customer Support: If you wish to request a return or refund, please contact our customer support team within 7 days of receiving your order. You can reach us by emailing [email protected] or by calling [+1 845-613-9722]. Please provide the following information:
- Order number
- Description of the issue
- Clear photos of the product (if damaged or defective)
b. Return Authorization: Our customer support team will review your request and provide you with a return authorization (RA) number and further instructions on how to proceed.
c. Return the Product: Once you receive the RA number, carefully package the product and ship it back to us using a reliable shipping method. We recommend using a trackable shipping service to ensure the product’s safe return. You will be responsible for any return shipping costs unless the return is due to an error on our part.
d. Inspection and Refund/Exchange: After we receive the returned product, our team will inspect it to verify its condition. If the return is approved, we will process a refund to your original payment method or arrange for an exchange, as per your preference.
3. Non-Returnable Items:
a. Opened or Used Products: For health and safety reasons, we cannot accept returns for medications that have been opened or used.
b. Perishable and Temperature-Sensitive Items: Perishable items, such as certain supplements or medical devices, and temperature-sensitive products cannot be returned.
4. Refund Processing Time:
Refunds will be processed promptly after receiving and inspecting the returned product. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
5. Additional Information:
a. Prescription Medications: We cannot accept returns for prescription medications due to legal and health regulations. Please consult with your healthcare provider before purchasing prescription products.
b. Incomplete or Incorrect Address: If your order is returned to us due to an incomplete or incorrect address provided by you, we will attempt to contact you for the correct information. Additional shipping fees may apply for reshipment.
6. Contact Us:
If you have any questions or concerns regarding our Refund and return Policy, please feel free to contact us at:
Email: [email protected]
Phone: +1 845-613-9722
Note: This Refund and return Policy applies only to purchases made through our website, www.truemedsstore.com. For purchases made through other channels, please refer to the respective refund and return policies.